The Food Safety and Standards Authority of India (FSSAI) has directed all flight caterers and airlines to strictly comply with food safety regulations and provide detailed information about items served to passengers through proper labeling.
The authority had on 16 January 2024 met leading flight caterers and airlines to evaluate and enhance the existing food safety protocols within the airline catering industry. The objective was to identify areas requiring improvement and to reinforce the commitment to providing passengers with safe and high-quality inflight meals, FSSAI said in a release.
Acknowledging a common concern regarding the lack of readily available information for passengers regarding inflight food, the CEO of FSSAI directed all flight caterers and airlines to strictly comply with sub-regulation 5(10) (f) and 8(4) of the Food Safety and Standards (Labeling and Display) Regulations, 2020.
This directive aims to improve transparency by providing passengers with detailed information about the nature, origin and manufacturing-related details of the food served during flights.
The CEO highlighted the importance of menu labeling as a powerful tool to inform passengers about the contents of the food served, enabling them to make informed choices.
In the meeting, the importance of swift and effective handling of consumer grievances were stressed upon and the airline caterers were urged to establish robust mechanisms for prompt resolution, including corrective and preventive actions to minimize food safety related incidents.
The crucial role of the industry in ensuring the safety and satisfaction of passengers was also highlighted.
During the discussion, emphasis was laid on the need for specialized training programs for catering staff to ensure a comprehensive understanding of food safety and hygiene practices.
This move, FSSAI said, aligned with its commitment to ensuring the highest standards of food safety and hygiene within the airline catering industry